Overview
Location: Harlow (on-site)
Employment Type: Full-time, permanent
Salary: £26,598 - £31,231 per annum
Our client, a well-established and highly respected retailer within the tools and construction equipment sector, is seeking a Customer Relations Advisor to join their busy contact centre. With over 40 years of success in their industry, this is a fantastic opportunity to join a growing company that values outstanding customer service, teamwork, and career progression.
Responsibilities
* Providing exceptional customer service across phone, email, and digital channels.
* Recommending products that best meet customer needs (training provided).
* Identifying opportunities for additional sales such as promotional items or product add-ons.
* Maintaining strong product knowledge through training and continuous learning.
* Efficiently managing administrative tasks with accuracy and speed.
* Building relationships with customers to ensure loyalty and repeat business.
Qualifications
* Customer-focused, confident, and motivated with a proactive attitude.
* Excellent communication skills, both telephone and written.
* Strong computer literacy.
* Positive, helpful, and enthusiastic personality.
* Experience in a contact centre or retail environment is an advantage, though not essential.
* Knowledge of power tools/hand tools would be a plus, but full training is provided.
Benefits
* Salary of £26,598 - £31,231 per year, with pay progression based on experience.
* Supplementary pay of +15% for any hours worked after 8pm.
* Generous staff discounts.
* Pension scheme.
* Excellent training and development with real internal progression opportunities.
* Free on-site gym and wellbeing programme.
* Casual dress and regular company events.
* Free on-site parking.
Working Hours
Standard: 41.25 hours per week, 5 days out of 6 (Mon-Sat), 7:45am - 5:00pm
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