Customer Service Recruitment Administrator
Job Summary
We are looking for a confident and organised Customer Service Recruitment Administrator to support the recruitment process by actively calling, sourcing, and engaging candidates. This role plays a key part in delivering an excellent candidate experience while supporting recruiters in a fast-paced environment.
Key Responsibilities
* Make high-volume outbound calls to candidates to discuss vacancies, availability, and suitability
* Act as the first point of contact for candidates via phone, email, and messaging platforms
* Proactively source candidates using job boards, internal databases, and social media
* Screen CVs and conduct initial candidate conversations
* Book interviews and coordinate interview schedules
* Follow up with candidates after calls and interviews to gather feedback
* Maintain accurate and up-to-date candidate records on the recruitment system
* Respond to candidate queries in a professional and timely manner
* Provide administrative support to the recruitment team throughout the hiring process
* Ensure compliance with data protection and recruitment procedures
Skills and Experience
* Strong customer service and communication skills
* Confident, professional telephone manner with experience in outbound calling
* Ability to build rapport quickly and engage candidates over the phone
* Good organisational and multitasking skills
* Comfortable using recruitment systems and basic IT tools
* High attention to detail and discretion with confidential information
* Previous experience in customer service, call handling, recruitment, or administration is desirable
Personal Attributes
* Friendly, approachable, and professional
* Resilient and comfortable with regular and high-volume calling
* Self-motivated and target-driven
* Positive team player with a proactive attitude
* Adaptable and eager to learn
What We Offer
* Full training and ongoing support
* A collaborative and supportive team environment
* Opportunities for career progression within recruitment
* Competitive salary and benefits
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