Job Description
Customer Service Advisor (Travelling)
Overview
Altera Recruitment is seeking a Customer Excellence Officer on behalf of our client, a leading company within the utilities sector. This position focuses on delivering exceptional customer service, ensuring every interaction reflects professionalism, care, and efficiency. The successful candidate will play a vital role in maintaining strong communication with customers, supporting operational teams, and driving continuous improvement in customer satisfaction.
Key Responsibilities
* Proactively engage with customers before site works begin, ensuring all contact details and special requirements are accurately recorded and updated.
* Distribute heating appliances and provide on-site support to customers when required.
* Maintain open and honest communication with residents, business owners, and stakeholders throughout the duration of works.
* Collaborate with operational teams and site managers to uphold customer service standards and deliver a seamless experience.
* Support the management of customer enquiries and complaints, ensuring timely responses and effective resolutions in line with agreed targets.
Skills and Qualifications
* Proven background in customer service or customer-facing roles within utilities, construction, or similar sectors.
* Strong communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.
* Excellent attention to detail, with the ability to maintain accurate records and follow established procedures.
* A proactive and adaptable approach, with strong teamwork and problem-solving abilities.
* Knowledge of health, safety, and environmental compliance standards is advantageous.
* Driving license is essential for this role
What the Role Offers
* A competitive salary of £30,000 per annum.
* The opportunity to work with a reputable organisation known for excellence in service delivery.
* A supportive and collaborative working environment that values professional development.
* Exposure to a dynamic, customer-focused operational setting.
* The chance to play a key role in enhancing customer satisfaction and driving continuous improvement initiatives.
If you are interested in this position, please click apply and attach your most up to date CV. If you have any questions, please contact Aaron Heywood