Experienced Receptionist & Private Patient Co-ordinator
North Leeds LS8
Salary circa £14-16 ph dependent on skills and experience
Hours midday 6pm daily Monday to Friday with Saturday hours to be discussed
Site based no hybrid working
Our client is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced receptionist/private patient co-ordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The role will include, but is not limited to:
Care of patients in reception and waiting area
Answering phone calls and emails
Patient appointment scheduling
Daily diary management
Preparation and filing of patient notes
General Housekeeping in reception, waiting areas and WCs
Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
Follow up telephone calls to patient
Responsible for screening calls to risk assess patients prior to arranging their appointment
Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience:
Excellent customer service, interpersonal and communication skills
Outstanding listening skills and ability to empathise with patients needs and concerns
Appropriate sense of discretion in dealing with varied and difficult situations
Ability to convey a positive attitude in all dealings with others, whether patients or staff members
Ability to work as a team member
Treats patients and co-workers with respect
Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
Ability to manage multiple tasks simultaneously
Excels under pressure
Highly motivated
Exceptional personal organisational skills
IT skills
Attentive to detail
Good problem solving skills
If you feel that your skills and experience match the role criteria, please send your CV by return.
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