Job Description
About Mindspace
Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.
Why you’ll love working at Mindspace?
Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.
Who is the ideal Mindspacer?
You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.
About the position
As a Regional Sales Manager, you and your regional team will be responsible for all aspects of pre-sales and sales of our spaces, as well as customer success, retention, and upsell. You play a key role in our sales efforts throughout the whole process.
What will you be responsible for:
Pre-sale and Sales
* Supervise preparations and oversee the sales pipeline.
* Understand and communicate the strategic sales objectives to the sales team.
* Track how well your team’s sales initiatives perform (account productivity, revenue, etc.) and propose how to improve them.
* Understand customer’s needs, ensuring that the provided solution is the perfect fit for customer expectations across all areas - functional, service, timeline, budget, quality, etc.
* Follow up with the customer, maintaining a consistent, open channel.
* Work closely with the Community Manager to promise smooth onboarding.
* Identify, retain and develop talent within the team. Empower your team, and encourage them to take initiative.
* Oversee sales targets and personal sales plans of each team member.
* Formulate strategies in order to run an effective sales team.
* Monitor all outstanding balances of all department accounts and follow up with all professional sales team members in a timely fashion. This includes monthly finance reconciliations.
Customer Success - Retention and Upsell
* Analyse and optimise sales targets (Office+AR) for each SMB and enterprise customer.
* Work with a CRM System (Salesforce) to maintain an updated customer base, analyse sales funnels, and optimize goals.
* Identify new needs/challenges for the customer and forecast future expansion and in doing so reduce churn.
* Make sure any payment issues are taken care of on a monthly basis.
* Execute SMB retention plan.
* Support the customer experience team in terms of member support and service.
* Propose and coordinate the promotional actions undertaken by the sales department.
* Be flexible and adaptable when it comes to working in other key sales areas when necessary.
Broker relationships
* Identify broker trends and gain valuable insights from brokers/agents.
* Share and add knowledge to the global RSM group, including the Global Broker Manager.
* Maintain business relationships with different brokers and agents throughout London.
* Assist the UK finance team to ensure brokers/agents are paid within a timely manner.
Do you have the following experience?
* BA/BSc/MA in relevant fields
* 2+ years of management experience
* 3+ years of sales experience within the coworking industry
* Comfortable using CRM platforms – preferably experience with Salesforce
* A veteran team player, knowing how to keep the team united
* Strong work ethic and entrepreneurial spirit
* Results-oriented work method, focused on delivery
* Excellent communication, writing and presentation skills
* Exceptional organization skills and multi-tasking skills
* Strong oral and written communication skills, both in English
* A ‘can do’ approach!
Critical competencies for success:
* Multitasking is a must! You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are key)
* A Regional Sales Manager is in charge of training, development and on the job coaching of the local sales team. This also includes succession planning and future talent banking.
* Strong decision maker: you need to be able to make considered, responsible decisions on a whim, when things don’t go according to plan
* You must be a thorough, self-aware worker who’s able to recognize errors, and take the necessary steps to correct them
* Getting the job done – no matter the cost – is critical. You should be a practical, creative, quick thinker, who is aware that others are counting on you!
* Problem solving – you are a highly resourceful thinker who is quick on their feet, as well as a fast learner
* Ability to gain the trust and confidence of a wide range/type of customers
* Ability to work independently based on targets and goals, and raise any flags on time
* Ability to adjust quickly to a fast-paced, changing environment
* Ability to plan ahead with a clear focus on execution and results
Please submit your application in English.
Mindspace is an equal opportunity employer.