Head Receptionist Practice: Shepherds The Vets - Bridgend Location: Bridgend & Branches Salary: £32,000 per annum Working Hours Mon/Tues/Fri: 8:00am – 5:00pm Wed/Thurs: 12:00pm – 8:00pm Shepherds The Vets are looking for an experienced, confident, and highly organised Head Receptionist to lead their reception teams across Bridgend and associated branches. This is a key leadership role within the practices. Previous team manager experience essential Key Responsibilities Team Leadership & Management Recruit, induct, train, develop, and manage the reception team Inspire and motivate team members, managing performance through regular feedback, appraisals, and performance management Manage remote teams across multiple branches, including regular site visits and reviews Implement and drive team goals and objectives Operational & Resource Management Manage rotas, holidays, absence, and branch cover to ensure appropriate staffing levels Provide support and cover within the reception team when required Ensure effective handovers between reception staff across shift patterns Customer Service Excellence Ensure consistently high standards of customer service across all reception areas Obtain and act upon direct client feedback, implementing improvements where required Professionally manage and diffuse challenging customer situations Welcome visitors, identify needs, and direct enquiries appropriate...