Job Description
I'm recruiting for multiple Customer Service Account Manager to join my client to meet the demand for their continued success and growing client base. This role is all about building strong relationships—managing customer communications across phone, email, portal, and post, and ensuring that customers have everything they need to succeed. You’ll also liaise with third parties to help support customer outcomes.
This is an ideal opportunity for someone who enjoys a dynamic, customer-focused environment and wants to grow within a company that values empathy, accuracy, and clear communication.
What will you be doing?
* Contact existing customers to complete regular account reviews
* Identify changes in circumstances and recommend appropriate adjustments
* Ensure all documentation is accurate, complete, and compliant
* Maintain detailed records of review outcomes
* Collaborate with internal teams such as compliance and support services
* Deliver advice and recommendations with a customer-first mindset
What do you bring to the team?
* Strong interpersonal and questioning skills
* Organised and detail-oriented approach
* Ability to communicate complex information simply and clearly
* A commercial and customer-focused mindset
* High accuracy in data entry and record keeping
* Self-motivated and able to manage your own time effectively
Ready to make a difference?
My client is passionate about creating an environment where people can grow, thrive, and make a meaningful impact. If you’re ready to be part of a supportive team that values your ideas, celebrates progress, and helps people live better—apply today!