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Job Responsibilities
1. Perform daily reservations checks across all platforms (Accor, Booking.com, Expedia, FITs, etc.) ensuring backups, comments, and payments are correctly set.
2. Monitor OTAs commissions daily and submit weekly reports via Fastcom.
3. Update various trackers daily, such as no-shows and cancellations.
4. Manage reservations and booking inquiries via telephone, email, and face-to-face interactions.
5. Develop expertise in hotel bedrooms and event spaces to confidently handle initial inquiries.
6. Arrange and deliver professional hotel show-arounds to promote the property.
7. Support group bookings throughout the process and coordinate with other departments as needed.
8. Serve as the first point of contact for client inquiries regarding accommodations and events.
9. Coordinate events, including corporate bookings, private functions, and weddings, demonstrating strong administrative skills.
10. Conduct hotel show-arounds to promote sales of accommodations and meeting spaces.
11. Build rapport with key clients to understand their needs and identify opportunities for future business.
12. Provide detailed function plans to hotel operations to ensure client requirements are met.
13. Maintain accuracy of the in-house reservations system.
14. Respond promptly to all booking inquiries received via telephone, email, venue, or RFP, adhering to strict deadlines.
Additional Information
Benefits include:
* Work with multinational colleagues in a global hospitality community.
* Opportunities for career development.
* Staff discounts at our hotels and restaurants, free gym access, free night stays, and discounted rates worldwide.
* A supportive work environment with personal development programs.
* Additional perks such as uniform, meals on duty, pension scheme, holidays, free parking, and more.
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