Join to apply for the Collections Specialist (German Speaker) role at International Workplace Group plc.
Job Purpose
We are looking for Collections Specialists who enjoy engaging with customers. As a Collections Specialist, you will play a key role in helping customers resolve account queries. When a customer is overdue, you will assist them in making a payment to continue their service. The goal is to deliver exceptional customer service and offer viable solutions to encourage payment, ultimately fostering customer retention for Regus.
Key Accountabilities
* Manage collections for corporate customers, ensuring timely invoice payments.
* Resolve disputes and address customer concerns appropriately.
* Ensure payments are allocated promptly.
* Complete administrative tasks to support team activities.
* Maintain a professional service standard at all times.
Required Knowledge, Skills, and Qualifications
* Strong persuasion and problem-solving skills.
* Excellent customer service and communication skills.
* Experience in collections.
* Ability to work independently with minimal supervision.
* Organizational skills to prioritize and multitask effectively.
* Team player attitude.
* Proficiency in Microsoft Office Suite, including Excel and Outlook.
About The Company
IWG has led the flexible workspace revolution for over 30 years, with over 3,400 locations in more than 110 countries. We serve startups, SMEs, and multinationals, providing tailored workspaces and communities to meet diverse needs.
Join us at www.iwgplc.com
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