Join to apply for the Customer Consultant role at Skipton Building Society.
Hours: The role is permanent, working 36 hours per week across Monday to Saturday to support operating hours in the branch. The role will predominantly be based from the Scarborough branch; however, we may require work from Bridlington as needed. This will be discussed at interview.
Salary: £23,600 Per Annum
Closing Date: Sun, 24 Aug 2025
What Will You Be Doing As A Customer Consultant?
* Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, ensuring their first interaction with us is a positive one.
* Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, providing tailored solutions that make a difference.
* Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs and support our society.
* Proactive Outreach: You’ll proactively reach out to customers by phone, identifying their needs and discussing how we can assist.
* Maintain Accurate Records: Use our internal systems to keep customer records up-to-date and accurate, with a focus on identifying and supporting vulnerable customers.
* Adhere to Policies: Understand and adhere to our policies, standards and controls, with training and coaching to support you in your role.
What Do We Need From You?
* Experience interacting with customers. We welcome candidates who have worked outside banking or building societies as well.
* Your experience may be in person or over the phone; Skipton’s customers are increasingly engaging digitally, so contact centre experience may be valuable.
* Experience in retail, hospitality, guest services or health/care sectors is welcome. Demonstrated passion for delivering exceptional service is key.
* Ability to work well with others in a team, thrive under pressure, and manage time effectively.
* Desire and ability to grow, adapt and change with business needs.
What Is In It For You?
* Permanent role with 36 hours per week across Monday to Saturday to support branch hours.
* Primarily based in Scarborough, with potential work from Bridlington as needed (discussed at interview).
* Salary: £23,600 per annum, plus benefits.
* Annual discretionary bonus scheme.
* 25 days standard annual leave + bank holidays, rising to 30 days after 5 years.
* Holiday trading scheme to buy/sell additional leave.
* Employer matched pension contributions – up to 10% per annum.
* Benefits portal including Employee Assistance Programme and online employee discounts.
* Three paid volunteering days per year.
* Colleague mortgage and savings accounts (conditions apply) and various discount schemes.
* Commitment to training and development; private medical insurance for colleagues.
* Salary Sacrifice Scheme for hybrid/electric cars.
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