Job Description
Technical Support Engineer / IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server is required for a leading IT management solutions provider based in Worthing, West Sussex.
SALARY: £29,000 - £35,000 per annum + Benefits (see below)
LOCATION: Worthing, West Sussex / Hybrid Working (3 Days per Week in the Office in Worthing and 2 Days per Week from Home)
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Technical Support Engineer / IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server.
Working as a Technical Support Engineer / IT Service Desk Analyst, you will join the team to manage support cases, troubleshoot issues, and host remote sessions.
As the Technical Support Engineer / IT Service Desk Analyst, you will also maintain customer contact, meet SLA targets, and help clients understand system functionality, whilst contributing to a team that values unity, integrity, and quality.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as a Technical Support Engineer / IT Service Desk Analyst include:
1. Manage support cases
2. Troubleshoot customer environments
3. Host remote sessions
4. Maintain customer contact
5. Document bugs and procedures
6. Share information with Sales
7. Guide junior team members
8. Recommend process improvements
9. Follow security policies
10. Assist in testing patches and updates
CANDIDATE REQUIREMENTS
Essential Experience
* Root cause analysis
* Data centre architecture
* Network and application management protocols
* Network administration and troubleshooting
* Windows Server OS knowledge
* Experience with SQL, IIS, and Exchange
* Documentation and technical writing
* Customer relationship management
* Communication and organisational skills
* Ability to learn complex topics
* Flexibility and attention to detail
Desirable Skills
* Experience with monitoring tools
* Hands-on experience with Microsoft 365, Azure AD, AWS
* SQL query knowledge
* Awareness of cloud services
* Understanding of Active Directory
* Industry certifications
* Scripting or programming knowledge
* Linux administration
* Awareness of security standards
* Backup solutions and disaster recovery strategies
BENEFITS
* 25 days of annual leave + bank holidays
* Private medical insurance
* Pension scheme
* Flexible rewards & wellbeing benefits
* Employee Assistance Programme
* Electric Vehicle Scheme + Cycle to Work scheme
* Social events
* Training & Development Opportunities
Candidates must have the right to work in the UK. This position is not eligible for sponsorship.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us, you give us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13364
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