Product Support & Sales Administrator
The Rewards
* Salary up to £32,000 depending on experience
* Private Health Insurance
* Early finish every Friday
* Retail discount scheme
Hours
* Monday to Thursday: 7:15am–4:30pm
* Friday: 7:15am–3:15pm
The role of Product Support & Sales Administrator:
* Provide expert guidance on pressure washers, water pumps, generators, and associated parts and accessories
* Process orders accurately via CRM systems, manage parts enquiries, and support trade counter sales
* Deliver professional support to customers across the UK & Ireland via phone and email
* Diagnose issues, recommend solutions, and identify correct replacement parts
* Work closely with engineering, sales, and operations teams to ensure efficient service delivery
* Maintain up-to-date understanding of product ranges, components, and industry developments
The ideal Product Support & Sales Administrator:
* Background in manufacturing, engineering, plant equipment, small engines, or similar technical products
* Experience working with components, spares, or technical product catalogues — highly desirable
* Confident using CRM systems and Microsoft Office
* Ability to understand mechanical or electrical products and solve problems logically
* Clear and professional communication when dealing with customers and internal teams
* Able to manage multiple enquiries and orders accurately
Reporting to the Operations team, this role combines technical product expertise with parts knowledge to support customers and internal teams.
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