Lettings & Hotel Manager
Overview
Are you an experienced and driven professional looking for your next challenge? This is an exciting opportunity to join a well-established, family-run group of companies based in Lincoln. We are seeking a Lettings & Hotel Manager with a strong background in both the lettings and hospitality industries. The ideal candidate will thrive in a small team environment and work closely with the Director to ensure the smooth and efficient operation of the business.
Responsibilities
* Oversee the entire lettings process, from property listings to tenancy agreements.
* Ensure seamless tenancy application progression and agreement completion.
* Maintain up-to-date marketing and advertisements in line with company standards.
* Provide high level customer service and handle all complaints in accordance with company procedure.
* Manage all portals and channel manager to ensure full occupancy of all hotels.
* Conduct regular property and amenity inspections, coordinating necessary maintenance.
* Approve timesheets for lettings and hotel staff.
* Manage budgets, finances, and control expenditure to optimize profitability.
Quality Assurance & Compliance
* Ensure full compliance with health and safety regulations, licensing laws, and security requirements.
* Implement and refine standard operating procedures to enhance business performance.
* Conduct and monitor key performance indicators (KPIs) to drive business success.
* Maintain a deep understanding of each lettings department and address operational needs accordingly.
Leadership & Operational Management
* Effectively manage and support each team, fostering a positive and productive work environment.
* Provide guidance, training, and mentorship to staff.
* Work closely with the Director to develop and implement strategic initiatives.
* Identify and resolve operational challenges to improve efficiency and service delivery.
Well-being
* Promote a supportive and inclusive workplace culture.
* Ensure staff well-being by implementing fair work practices and providing opportunities for professional growth.
* Foster strong relationships with tenants and guests to ensure a high level of satisfaction.
Administrative Responsibilities
* Maintain accurate records of lettings, bookings, and financial transactions.
* Ensure timely reporting and documentation of property inspections and maintenance schedules.
* Streamline administrative processes to improve operational effectiveness.
Governance & Professional Development
* Stay up to date with industry regulations and best practices.
* Participate in relevant training and professional development opportunities.
* Ensure compliance with company policies and government regulations.
External Relations & Community Engagement
* Build and maintain strong relationships with landlords, tenants, and local businesses.
* Represent the company at industry events and networking opportunities.
* Engage with the community to enhance the company's reputation and brand presence.
* Manage customer reviews and improve operational processes to enhance positive reviews.
Qualifications & Experience
* Proven experience in lettings and hotel management.
* Level 3 Award in Residential Letting and Property Management
* Strong leadership skills with the ability to manage and motivate a team.
* Excellent organizational, problem-solving, and decision-making abilities.
* A keen eye for detail and a proactive approach to business development.
* Comprehensive understanding of industry regulations and best practices.
This role offers an excellent opportunity for an ambitious individual to make a significant impact within a growing company. If you have the skills and experience required, we would love to hear from you!
Job Details
Job Type: Full-time
Benefits
* Company pension
Schedule
* Monday to Friday
* Weekend availability
Application Question(s)
* Do you have a Level 3 Award in Residential Letting and Property Management?
Education
* Diploma of Higher Education (preferred)
Work Location: In person
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