Customer Service Admin Tweedbank
Were looking for a friendly, proactive Customer Service Admin to join a busy local team. Youll be the first point of contact for customers, handling enquiries, processing updates, and ensuring a smooth, positive experience at every stage.
What youll do:
* Answer and manage incoming calls, emails, and in-person enquiries
* Process account changes, renewals, and customer requests accurately
* Maintain up-to-date records and documentation
* Identify opportunities to offer additional products or services
* Support colleagues with administrative tasks and team goals
What youll need:
* Excellent communication skills and a customer-first mindset
* Strong organisation and time management skills
* Confidence using IT systems
* Willingness to learn and adapt in a fast-paced environment
Whats on offer:
* Competitive salary
* 25 days holiday plus bank holidays
* Pension, life insurance, and health plan
* Ongoing training and career development opportunities
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