Overview
Primary Details Time Type: Full time, Worker Type: Employee. SME Account Manager – 12 Month Fixed Term Contract. Location: Stafford. Happy to talk flexible working.
The opportunity
QBE Europe is current recruiting an SME Account Manager position on a 12 Month Fixed Term Contract within our UK Distribution team to support our sustained and continued growth plans. In this role, you will act as a business partner with assigned intermediaries to profitably grow the SME business and meet sales / growth targets across multiple UK product lines. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries–which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your role
* Ownership of key strategic partner broker and Network accounts and identify opportunities for growth in line with UK Strategy & annual targets.
* Develop and strengthen key broker relationships and improve insight of broker portfolio/new business opportunities as well pipeline development with key strategic partners including Networks. Build and maintain the market reputation and presence of business area with brokers and business introducers.
* Work with the Strategic Distribution team to develop business with Strategic Partners & Networks through a combination of telephone-based management, F2F Account management and structured engagement plans & regular communication.
* Work with and support Underwriting teams and the SME Business Development Coordinator to develop and monitor financial plans with all key Strategic Partners in line with overall SME business plan.
* Manage tender opportunities across all product lines, by identifying key brokers and align to QBE’s underwriting appetite.
* Develop and share MI data and use to influence business decisions considering the Broker Distribution / Development plan.
* Work with stakeholders, and using e-trading platforms, to ensure delivery of business plan and generate solutions where barriers to achieving business plan.
* Build and maintain strong relationships with key stakeholders including brokers, industry bodies, business partners and colleagues to support constructive, mutually beneficial relationships, networking internally and externally.
* Review existing portfolios and recommend strategies for increased growth.
* Gather market intelligence on competitors and competitor products.
* Participate in all relevant meetings to share and develop strategy, knowledge and best practice.
About you
* Understanding of commercial insurance products
* Significant experience in customer service or account management.
* Strong relationship building and customer service skills.
* Excellent communication and negotiation abilities.
* High attention to detail and organisational skills.
* Ability to manage multiple priorities in a fast-paced environment.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
* 30 days holiday a year with the option to buy up to 2 additional days.
* Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
* Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:
* Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
* AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
* Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
To learn more about our achievements, click here
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Skills: Analytical Thinking, Business Development, Business Relationship Building, Communication, Critical Thinking, Customer Service, Distribution Management, Innovation, Insurance Sales, Intentional collaboration, Managing performance, Marketing, Revenue Growth, Risk Management, Stakeholder Management
Application Close Date: 26/03/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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