Junior HR Advisor - Contact Centre Environment
đź“Ť Camberley | ÂŁ32,000 | Full-time | Initially 5 days onsite (moving to 3:2 hybrid once trained)
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About the Role
We are looking for a motivated Junior HR Advisor to join a busy EMEA HR Service Centre team. This is an excellent opportunity to build your HR career in a fast-paced contact centre environment, supporting employees across the region with HR and payroll queries.
As the first point of contact, you'll handle enquiries via phone, webchat, and an online HR portal. You'll investigate, resolve, and provide clear guidance, ensuring a positive employee experience.
This is a great role for someone with strong customer service skills who wants to develop further in HR.
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What You'll Be Doing
* Acting as the first point of contact for HR and payroll enquiries (phone, webchat, online portal).
* Investigating and resolving queries quickly and accurately.
* Supporting employees, HR colleagues, and third parties on HR processes, policies, and systems.
* Providing employment verification letters and administering professional qualification applications.
* Building knowledge in a specialist HR subject area and supporting colleagues in that area.
* Ensuring accuracy, attention to detail, and confidentiality at all times.
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What We're Looking For
Essential skills & experience:
* Previous customer service experience in a busy environment (contact centre experience ideal).
* Strong written and verbal communication skills.
* IT literacy, including MS Office.
* Accuracy and attention to detail, with the ability to log queries thoroughly.
* Ability to work effectively under pressure, managing multiple priorities.
* Professional approach with awareness of handling sensitive and confidential information.
Desirable:
* HR administration or junior HR experience.
* Experience using Salesforce or a similar case management system.
* Exposure to working within financial services