Posted: 15 June
The role
Senior Resident Liaison Officer - Social Housing Planned Maintenance
Covering North West London
Full-time, permanent
Salary £40,000 including car allowance + Mileage
We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across North West London.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
Key Responsibilities include:
Providing guidance and support to a team of RLO's as well as supporting the Project Manager
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom scheme and voids experience
Somes External Works
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried outSalary & Benefits
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
For more info please apply online
