Overview
L’Oréal Luxe is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximise the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will closely monitor the store’s performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities
* Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience by coaching and providing feedback to ensure exceptional customer service across all brands and touchpoints in the store.
* Brand Excellence: Act as a L’Oréal Luxe brand ambassador, delivering a luxurious customer experience through personalised service and merchandising standards.
* Product Expertise and Storytelling: Demonstrate products confidently, immerse customers in the brands history, and offer tailored product knowledge, tips, and techniques across categories and beauty tech offerings.
* Foster Omni Experiences: Inform customers about upcoming in-store events, promotions, and brand activations; represent L’Oréal Luxe brands and share expertise on internal and external social platforms in line with company guidelines.
Driving Retail Performance
* Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass store targets and KPIs, identify risks and opportunities to maximise results and ensure sustainable success.
* Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations to create memorable customer experiences and drive growth for the store portfolio.
* Driving Innovation and New Business: Generate ideas and implement strategies to drive new business growth, focusing on product launches and brand anniversaries.
* Cultivating Client Loyalty: Build and maintain a loyal VIP customer base, fostering long-term relationships and repeat business.
People Management and Development
* Talent Acquisition: Lead recruitment and selection for Beauty Advisors to build a high-performing team.
* Team Onboarding and Training: Lead onboarding and provide comprehensive training on the L’Oréal Luxe brand portfolio; drive continuous development to maximise performance.
* Performance Monitoring and Feedback: Provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills.
* Performance Management: Track team performance, address underperformance, and implement improvement strategies.
* Employee Relations: Address and resolve HR issues to maintain a positive work environment.
Operational Excellence
* Maintaining Counter Standards: Implement Brand VM guidelines and uphold luxury retail standards, hygiene, and housekeeping.
* Teamwork and Training: Participate in team efforts and complete required training to maintain up-to-date product knowledge and brand expertise.
* Administrative Responsibilities: Complete daily and weekly administrative tasks using designated platforms (Tamigo/One Retail).
Stock & Operations
Maintain adequate stock levels and manage tester and point-of-sale materials for top-performing SKUs.
Deliverables/Outcomes
* Achievement of Retail Targets
* Exceptional consumer experience
* Engaged high-performance team
* Development of team
Key Skills
* Retail Acumen
* People Management
* Stakeholder Management
* Coaching
* Operational Skills & Management
Key Stakeholders
* Retail Area Manager
* Education/Training
* Store/Department Manager
* BA Experience
Benefits and Rewards
* Competitive Compensation: Salary and a commission scheme linked to performance.
* Exclusive Product Perks: Access to products from over 35 L’Oréal brands at staff shop.
* Generous Time Off: 30 days of holiday, inclusive of bank holidays.
* Health and Wellness Benefits: Discounted dental insurance and resources for mental health and financial well-being.
* Referral Bonus Program: Bonuses for referring talented individuals.
* Sustainability Initiatives: Participation in L’Oréal for the Future initiatives.
At L’Oréal, we are committed to a diverse, equitable and inclusive environment. We are an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. We welcome difference and the variety of backgrounds, experiences, and perspectives.
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