Role: Venue Operations Manager Line Manager: Executive Operations Manager Job Type: Full Time, Permanent Salary Package: £50k - £60k per annum company bonus scheme Introduction We are looking for a talented and hands-on hospitality manager to lead operations at and develop the business at two wedding and events venues within the group: Pelham House, St Andrew's Ln, Lewes BN7 1UW Brookfield Barn, Winterpit Ln, Lower Beeding, Horsham RH13 6LY Unique, beautiful, boutique events venues with bedrooms, operated by Artemis Venue Services. They are known for their elegant spaces, captivating gardens, and exceptional service, both venues have a strong reputation within the wedding industry. This is a fantastic opportunity to take charge of these busy, well-established sites and work with a passionate, experienced team to deliver unforgettable events and outstanding results, and to develop the business strategy of those venues to further success. The role: Direct line management responsibility: Events Managers of all grades, service staff, housekeeping, facility & grounds maintenance. Description The Venue Operations Manager has responsibility for a cluster of venues, generally two, with accountability for all aspects of events operational and financial performance, reporting directly to the Executive Operations Manager and working closely with the Regional Operations Managers. The Venue Operations Manager responsibility extends across the entire venue & events operation, with oversight for the kitchen & bars departments. They will manage and develop the teams onsite to deliver all operations, including sales (as required), events and F&B service to the high standards set by the company, making best use of their senior deputy at each venue to deliver the required standards. This role is ideal for someone who thrives on both strategic planning and hands-on involvement - ensuring the venues remain the best in the region for couples and guests alike. This list is broadly illustrative of the scope of responsibilities but is not exhaustive. Team Leadership and Management: Mentorship of the senior deputy at each venue within the cluster to deliver the daily operational requirements at their venue, including many of these listed responsibilities Line management of all events and service staff Recruitment and induction of events, accommodation, facilities and grounds staff, as required Training, induction and ongoing mentorship of events staff Operational Standards and Customer Satisfaction Event management – including a number of shifts worked per year Staff uniforms and day-to-day professional presentation of the team Continual assessment of the customer journey at client meetings and service delivery at events to mentor the events team and improve performance Service training and review of best practice Implementation of group decisions and new practices Compliance with premises license/planning conditions Reviewing, managing and responding to customer reviews, feedback and complaints Financial: Manage the key sale opportunity of client meetings to exceed budget forecast of catering revenues Ensure each event has a staffing plan that fits within agreed cost limitations Communicate staff cost plans with events managers, and ensure they achieve best results by assessing required staffing levels during events, sending staff home early where possible Awareness of and adherence to non-F&B operating costs Efficient allocation of resources to reduce costs Planning and delivering Capital expenditure and improvements projects in line with agreed budget Local payroll and T&A management, including checking shifts worked against reported and staff template variation reports, and pay adjustments Supplier management: tendering for purchases to ensure best market rates, regular review of non-F&B suppliers including benchmarking against competitor alternative suppliers This is a fantastic opportunity to take on a senior and strategic leadership role at two well established venues, working for the countries leading wedding and events company. We’re looking for a confident and capable leader who can inspire a team, manage operations to a high standard, and deliver amazing guest experiences. If you’re passionate about people, events, and high-quality service, we’d love to hear from you.