Customer Support Engineer Permanent Milton Keynes: £24,754 - £27,000 On-site 5 x days a week Introduction You'll step into a role that puts you right at the heart of AQA's scanning operations, helping to ensure exams are processed accurately and on time for learners across the UK and internationally. You'll be joining a close-knit engineering team where your practical mindset, curiosity and problem-solving skills will make a meaningful impact every day. Purpose of the Role You'll play a key role in maintaining, supporting and servicing AQA's specialist scanning equipment. Your work will directly contribute to ensuring exam scripts are digitised quickly and accurately, helping markers access them efficiently so students receive the right results. You'll support both internal and international customers, and you'll be part of an engineering team that's continuously improving its processes to deliver exceptional reliability. Key Responsibilities In this role, you'll be responsible for: * Servicing, testing and repairing scanners throughout the year, especially during the busy exam series. * Supporting internal and overseas customers with technical queries, diagnostics and maintenance. * Assembling and testing precision electro-mechanical components and following detailed work instructions. What We Are Looking For You'll thrive in this role if you're someone who: * Communicates clearly and confidently, especially when explaining technical issues. * Enjoys practical, hands-on engineering work and can follow detailed instructions accurately. * Has experience working in an engineering or technical environment. * Works well under pressure, especially during peak exam periods. * Can commit to working six days a week during the May-July scanning series. What's in It for You You'll join a team that values teamwork, skill-building and continuous learning. In this role, you'll benefit from: Hands-on experience with specialist scanning technology and opportunities to develop new technical skills. 25 days' annual leave, rising to 30 with service, plus bank holidays and extra closure days at Christmas a 35-hour working week with flexible working arrangements an excellent contributory pension scheme (6%-11.5% depending on your contribution) life assurance, BUPA PMI, and health cash plan enhanced maternity and paternity schemes Diversity and Inclusion Statement At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences. Application Process To apply, please submit your application via the link. The application deadline is Thursday 26th March. This process will include two interview stages. CRE23