Job Title: Renewals & Customer Service Representative
Location: Liverpool, Hybrid
Salary: £25,877 to £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role.
Job Type: Permanent, Full Time
Working hours: Monday to Saturday, 37.5 hours between 8:00am and 7:30pm on a three-week rolling rota, including 1 in 3 Saturdays
The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
What you will be doing
1. Quoting and closing new business enquiries
2. Building and maintaining long-standing client relationships
3. Amending customer policies, payments and schedules
4. Retaining existing clients at renewal
5. Supporting customers with existing policy amendments
6. Working towards individual and team targets
7. Providing excellent rapport building skills
8. Handling sensitive information and following data protection principles
9. Adhering to strict FCA guidelines
10. Providing a professional service and promoting our brand in a po...