Site Engineer
Location: Dagenham
About the Role
We are looking for a Site Engineer to join our service team in Dagenham, responsible for the repair and preventative maintenance of materials handling and ancillary equipment. This is a varied, customer-facing role where you'll be a key technical representative on site, ensuring equipment reliability and excellent service delivery.
You'll also support the Area Service Manager, acting as a first point of contact for defined support activities within the service team and helping to maintain strong customer relationships.
Key Responsibilities
1. Carry out preventative maintenance on materials handling and ancillary equipment
2. Diagnose faults and complete repairs efficiently and safely
3. Accurately complete service reports and timesheets
4. Manage and control parts stock on site
5. Build effective customer relationships through clear communication, ensuring expectations are met in line with contractual agreements
6. Liaise closely with the After Sales Office to provide customers with accurate repair updates and ETAs
7. Identify and communicate chargeable follow‑up work, completing it in a timely manner
8. Ensure all company and customer health & safety procedures are strictly followed
9. Identify and pass on sales leads for Jungheinrich equipment and After Sales products
10. Act as a Company Ambassador at all times
You may occasionally be required to participate in call-out duties and work outside normal hours, as directed by the Area Service Manager.
About You
We're keen to hear from mechanically and/or electrically biased engineers from a wide range of maintenance or service backgrounds, including:
11. Automotive Technicians
12. HGV Engineers
13. Mobile Plant Engineers
14. Forklift Engineers
15. Ex-Forces / Military Vehicle Engineers
You will also have:
16. A full UK driving licence
17. A good general level of education
18. Experience in a customer-facing role
19. The ability to work independently and unsupervised
20. A proactive, professional approach with strong problem-solving skills