Role over view
An exciting opportunity for a driven individual who is looking to become part of an ambitious and growing business. You will be joining our clients established and successful organisation and become a valued member of the operations team. The role utilises the latest SaaS technology systems and requires continues two- way communication to successfully coordinate the engineering team. An individual with the ability to confidently learn and operate new software systems would thrive in this position.
Key responsibilities
* Prepare the preventive maintenance schedule monthly in line with company KPI’s.
* Maximise technician time by ensuring effect scheduling.
* Identify if SSP’s are required, and work with the partner specialist to ensure the scheduling.
* Review and effectively reschedule jobs that have not completed.
* Communicate and build relationships with our customers,
* Deliver an unrivalled customer experience by answering customer calls, in line with the company target of 80%+ within 15 seconds.
* Respond to customer emails within 48hours to ensure efficient communication.
* Administrating job reports from the field engineers.
* Raising customer invoices within 7 days of engineer attendance.
* Responding to reactive works in a proactive way, Raising further works, and quoting requests within 24 hours, from engineer job reports.
* Work in line with relevant KPI’s to ...