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Base pay range
Client Services Administrator Our Client Team in Winsford is offering a rewarding opportunity for a Client Services Administrator to join their team. In this position, you will be responsible for managing administrative tasks, addressing inquiries, and delivering exceptional service to customers and clients. If you have a strong background in administration and customer service, this role may be the perfect fit for you. Join us at Winsford to contribute significantly to the team's success and uphold outstanding client service standards. Key Areas of Responsibility, Activities & Tasks Involved:
Handling telephone queries received from customers and clients in a polite and professional manner
Actioning and responding to all customer and client emails promptly and professionally
Updating user accounts and managing access to our partner portal
Adding both manual and automated uplift instructions to the system
Managing client queries received via the partner portal
Processing both manual and automated clearance of salvage at the request of our clients
Generating certificates of destruction for salvage which have been scrapped or dismantled
Dealing with incoming post, including vehicle documentation and keys
Handling and responding to the issuing body of fines and penalty charge notices
Assisting our customers with the retention of cherished plates
Liaising with our site team to coordinate the return of personal belongings
Assisting our Auction team with issues preventing vehicles being listed for sale
General office duties including scanning, database updates and filing
Arranging the collection of customer vehicles and salvage upon requestHere's what you bring:
Knowledge of Microsoft packages
Professional Telephone Manner
Able to communicate clearly and effectively
Knowledge of motor vehicle or previous experience in the motor industry would be advantageous but not essential
Able to work off own initiative or part of a team
Br able to manage and prioritise workloads What we offer:
Day shift, Monday to Friday 08.30am - 5pm
Ongoing training and professional development
Free onsite parking
Uniform and PPE provided
Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits)
Telus Health
Discounted parts and non-auction vehicles
Employee discount on Vodaphone
Paid day to volunteer for a charity of your choice
Competitive basic salary
28 days holiday (including Bank Holidays)
Pension plan with 3.5% employer contributionPlease note: This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.Who are weSYNETIQ Limited trading as IAA UK IAA Holdings, an RB Global company, is a trusted global marketplace for insights, services and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Motor Vehicle Manufacturing
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