Overview
Warranty Administrator - Stoke-on-Trent
Basic Salary - £28,000 – OTE - Bonus available - Monday to Friday only
Our client, a busy franchised car dealership in Stoke-on-Trent are seeking an experienced Warranty Administrator to join their high performing Aftersales team.
Responsibilities
* Ensure the processing of warranty claims on a timely basis
* Ensure that all necessary documentation and parts for return are processed in line with the manufacturer’s procedures
* Ensure the processing of all warranty paperwork to ensure the proper documentation is complete for Audit Standards
* Ensure the processing of all extended warranty claims and ensure document and procedural compliance
* Verify and ensure that all criteria required by the manufacturer is actioned
* Reconcile all warranty receivables with payments through the appropriate accounting report
* Provide constructive feedback and solutions to Service Managers when submitted claims are rejected, or reduced, to improve future claim submissions
* Follows up on the payment of outstanding claims
* Track warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of
* Track parts returns
* Arrange for parts to be shipped to the factory and for digital parts checks to be carried out
* File and maintain all service records as required by the manufacturer
* Keep informed of all factory recalls and bulletins
* Participate in warranty audits as required
Experience, Skills & Qualifications
Essential Requirements:
* Minimum of 2 years Warranty Administration experience within a franchised dealership
* Full UK Driving Licence
Desirable Experience:
* Experience of Kerridge, Drive, Pinnacle, Power or similar
Remuneration & Benefits
Basic salary of up to £28,000 DOE
bonus available
Monday to Friday only (8am – 5pm)
Extensive benefits package
Operations Director & Principal Consultant - Midlands & North
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