Salary: £37,000 - 37,000 per year Requirements: Confident 2nd Line or EUC Engineer Experience in 2nd and 3rd Line support Familiarity with Azure infrastructure and hybrid-cloud environments Proficient in Active Directory, DNS, DHCP, and remote access solutions Knowledge of Citrix and Enterprise SQL Experience in MoveIT Automation & FTP and monitoring systems Relevant certifications such as Microsoft MCP, MCSA, or ITIL Foundation (not essential) Degree in IT or related discipline (preferred) Responsibilities: Support a major UK-wide Microsoft infrastructure for a leading retail brand Operate across both 2nd and 3rd Line levels Take ownership of priority incidents (P1/P2) and resolve complex technical issues Monitor and maintain hybrid-cloud environments Ensure consistent operations across stores, distribution sites, and cloud platforms Manage and maintain physical and virtual server estates Provide operational infrastructure support with EUC tools Technologies: Active Directory Azure Citrix Cloud Support ITIL SQL Security Windows More: We are a nationally recognized retail brand located in Stoke-on-Trent, Staffordshire, seeking a Microsoft Technical Services Analyst to join our specialist team. This role offers a competitive salary of £37,000 along with an on-call rota, overtime opportunities, and excellent benefits. We provide a modern, collaborative environment with a focus on Microsoft technologies, allowing for career growth and exposure to large-scale systems. Join us to advance your career in a dynamic and supportive setting. last updated 5 week of 2026