Service Centre Manager:
Working within our busy Operations Team, the role is responsible for the daily running of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.
This role will be based from our Wolverhampton site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities of Service Centre Manager:
* Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers
* Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
* Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
* Ensuring all vehicles are compliant, working in close partnership with Fleet
* Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
* Ensure that stock levels are maintained within the Service Centre
* Ensure the team are using the ERP system correctly
* Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
* Support the recruitment processes
* Ability to support driver routing, working alongside the Supervisor
Essential:
* Strong communication skills with the ability to inspire, motivate and manage a team
* Decisive and effective decision making, problem resolving and time management
* Demonstrate high levels of resilience, self-motivated and flexible
* Proven record of managing a fast-paced Operation
* Full driving licence
* Able to complete daily reporting
Desirable:
* National CPC
* Valid FLT LicenceKnowledge of using a CRM system
Benefits:
* 23 days' holiday + Bank Holidays
* Company Pension scheme
* Company Sick Pay (after qualifying period)
* Cycle to Work scheme available
* Employee rewards and discounts
* Option to join Health Care Cash Plan
* 24/7 365-day access to Employee Assistance Programme through Health Assured
* Access to on-going learning and development with our online learning platform
* Opportunity for career progression
* Onsite parking
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