Join a dynamic and growing Consultancy in a key support role that blends people skills with operations, project coordination, and client engagement.
If you're looking for a fast-paced position where no two days are the same, this is a fantastic opportunity to make a real impact.
As Operations Coordinator, you’ll play a central role in keeping our client projects running smoothly, supporting the talented teams who deliver them, and working directly with corporate clients. The role also involves occasional travel to client sites, ensuring hands-on support and effective relationship management where it’s needed most.
The Role at a Glance:
Operations Coordinator
London Based / Hybrid (2 days in the Moorgate office plus internal meetings and client visits)
£45,000 - £50,000 Depending on Experience
Plus Vitality Health Insurance, Medicash health plan, Access to a Host of Discounts to Services and Products and Many More Brilliant Benefits / Incentives and Social Events
Full Time – Permanent
Culture: Growth Mindset, Passion for Knowledge, Celebrating Success, Communication
Company: IT Consultancy - Microsoft Dynamics 365 Specialists
Sectors: IT, Software, Tech, Digital, Technical, Creative
Your Background: Project Management. Project Coordination. Operations Management. Stakeholder Engagement.
Who are we?
We are a Microsoft Gold partner based in the heart of London, and our mission is to improve the lives and business success of our clients. We do this by transforming clients’ businesses with Microsoft Dynamics 365 business solutions, allowing them to thrive, scale, acquire new businesses, expand into new territories and much more.
With over 20 years’ experience, our agile team is firmly focused on delivering business-class ERP and CRM solutions in the cloud for clients in the finance and professional services sectors.
To us, our people are everything. We are firmly focused on helping everyone in our team to develop their careers and succeed. With a Positive, Progressive and Purposeful environment, we strongly believe in supporting and rewarding. You’ll not only receive invaluable experience but also ongoing training throughout your role. If you choose to work with us, you’ll be empowered to deliver best-in-class service to our clients. It’s a win-win!
The Operations Coordinator role:
You'll be at the heart of our operations - managing the project office, setting up and planning projects, coordinating schedules, and ensuring excellent communication with clients. Your ability to stay organised, think ahead, and build strong working relationships will be essential to our continued success.
This varied and influential role is perfect for a proactive, motivated self-starter with top-notch communication and organisational skills. You'll collaborate closely with our consultants, clients, and leadership team, becoming a vital part of our journey forward.
Key Responsibilities:
•Project Setup & Planning - Validate sales orders, review project readiness, set up projects in the management system, and initiate client communication.
•Scheduling & Coordination - Plan and coordinate project delivery; assign consultants based on skills, availability, and budget; organise kick-off meetings; schedule project and support calls.
•Project Execution & Oversight - Ensure all requirements are in place pre-delivery, monitor project progress against time and budget, escalate issues, and oversee project close-down.
•Consultant & Resource Management - Manage consultants’ schedules, timesheets, expenses, holidays, and attendance; maintain the project system and resource planner.
•CRM & Reporting - Keep CRM data current for accurate forecasting, client details, and utilisation reporting; run reports as needed.
•Client & Team Liaison - Respond to inbound client queries, maintain close communication with the Consultancy team, and support smooth service delivery.
•Process & Operational Support - Identify and implement process improvements; support Directors, Consultants, and Finance with information and billing.
A little about you:
•Relevant experience in a similar role
•Strong understanding of the tech sector; experience with Microsoft Partner projects a plus
•Proven B2B client engagement across SMEs and large corporates
•Highly organised with strong admin and task management skills
•Detail-oriented with a commitment to maintaining accurate records and processes
•Proactive problem-solver
•Fast and accurate under pressure
•Clear and confident communicator, both written and verbal
•Builds strong internal and external relationships
•Self-motivated and deadline-driven with minimal supervision
•Calm, positive, and adaptable in high-pressure situations
•Quick to adapt and thrive in changing environments
•Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience, ideally Salesforce
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team!
Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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