Your newpany
A large, values‑led housing organisation is seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation ismitted to delivering safe, sustainablemunities and providing high‑quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer oues are at the heart of everything they do.
Your new role
As a Housing Officer, you will be responsible for delivering effective tenancy and housing management services, with a strong focus on managing behaviour‑related tenancy breaches and reducing the risk of tenancy failure.
Your role will include managingplex cases such as anti‑social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person‑centred interventions to achieve sustainable oues for customers andmunities.You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate,pleting detailed risk assessments and ensuring all casework is recorded accurately.
This is an agile, non‑patch‑based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands.
What you'll need to succeed
1. Proven experience managing ASB and tenancy breach cases within a housing or similar environment
2. Strong case management skills, including working with vulnerable customers and safeguarding frameworks
3. Good working knowledge of housing law, ASB legislation and tenancy enforcement processes
4. Experience working in partnership with external agencies such as police, social services and local authorities
5. Excellent written and verbalmunication skills, including the ability to prepare court‑ready documentation
6. Ability to work independently, prioritise effectively and make sound decisions under pressure
7. Strong problem‑solving and analytical skills with a customer‑focused approach
8. Full driving licence with access to an insured vehicle (or the ability to travel extensively)
9. Willingness to work flexibly, including outside standard hours, where required
What you'll get in return
10. Opportunity to work within a well‑established housing organisation making a genuine impact onmunities
11. Exposure toplex, meaningful casework with excellent multi‑agency collaboration
12. Flexible working arrangements and varied day‑to‑day responsibilities
13. Support from experienced team leaders and access to ongoing professional development