Overview
Be all you can be with Hamberley. The award‑winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast‑growing and innovative, we’re opening three new homes in 2023 and were chosen as Residential Care Provider of the Year in 2019 and 2022.
What youll do
As a Customer Liaison Coordinator you will work closely with the Home Manager and home team to support the growth of the service, handling enquiry and admission processes and building relationships with the wider community. You will be the first person a potential new resident meets when considering moving into one of our luxury care homes, supporting them throughout their journey and helping with show‑rounds. Working collaboratively with the Sales, Marketing and Well‑being teams, you will promote the home at networking events and through social media platforms.
Qualifications
* Previous experience as a customer service advisor
* Understanding of the Health and Social Care sector
* Experience supporting the customer journey from initial enquiry through to provision of service/product
* Strong verbal and written communication skills with empathy and compassion
* Ability to manage multiple priorities and deliver an engaging experience under pressure
* Networking skills with experience of community relations with third‑party groups and organisations
* Self‑motivated, proactive, confident, flexible and adaptable
* Research, data handling and report preparation skills
* Proficiency in Social Media and MS Office
* Access to personal transport an advantage (homes located in G77 and G62 postcodes)
Benefits
* Generous, above‑market salary
* Contracted hours – 40 hours per week
* Performance‑related bonus
* Workplace pension
* Comprehensive development opportunities
* Opportunities for career progression
* Refer a Friend bonus – up to £750 per referral (T&Cs apply)
Join us
Newton House and Milngavie Manor are our luxurious care homes in Glasgow, Scotland, part of the award‑winning Hamberley Care Homes. Residents live in spacious, stylish ensuite rooms and enjoy shared spaces, landscaped gardens, a luxury spa, hairdressing, manicures and relaxing therapies – everything designed with the care and attention of a 5‑star hotel.
At Hamberley Care Homes we respect and value our residents and each other. Creative and empowered, we see every day as an opportunity for growth and development. Together we can achieve anything – be part of it!
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