Location: Manchester Salary: Starting from £22,000 up to £28,000, depending on experience. Department: Customer & Operations
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Have you worked within a customer service or administration role and looking to take the next step? Or have already worked in a claims handling or a financial services role and looking for a new challenge that offers plenty of progression, then look no further!
Join us as a Customer Claims Handler working in our Customer Claims team in a busy customer service phone based role. You will be the first point of call for a customer that has been involved in a motor accident. We are now recruiting for 10 Customer Claims Handlers to our 11th September 2023 induction based in our Salford Quays, Manchester office.
Our most valuable asset? You! Here’s what we can offer:
* Generous salary starting from £22,000 up to £28,000, depending on experience. Plus many fantastic company benefits
* Full 6 weeks training at our office
* Monday to Friday, no weekends! Hours are done on a rota provided 4 weeks in advance: 8am to 4pm, 9am to 5pm and 10am to 6pm.
* Hybrid working: 3 days at home and 2 days in the office, after passing probation
* Clear level progression and support
* Fully supportive team throughout
* £100 off your car insurance
* A fun, vibrant and busy place to work
* 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!
Curious and dynamic? Let’s do this together!
* You’ll be the first point of call via telephone for a customer who has been involved in a motor accident
* You’ll record, process and settle First Notification of Loss (FNOL) motor claims, in line with our principles and procedures and maintain files within our service standards
* You’ll make sure that all files are reserved accurately and promptly within our reserving philosophy and be personally responsible for ensuring the reserves fully reflect the level of damages on each file
* You’ll process cheques on claims files as required and in accordance with your authorities
* You’ll identify and champion potential fraudulent claims and action in line with guidelines
* You’ll make sure liability is agreed within existing case law and accident circumstances
* You’ll effectively negotiate with customers, suppliers and all relevant third party representatives
* You’ll follow and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant
* You’ll be compliant with health and safety policies at all times
* You’ll make sure compliance with company standards/regulations at all times
* Any other reasonable duties as required
* Demonstrable experience from a Customer Service role
* Knowledge from a Motor Claims environment (desirable)
* Understanding of motor insurance processes and the end-to-end customer claims process
* Problem-solving skills with the ability to adopt a logical approach to resolving problems
* Complaint resolution is essential
* Good Liability Knowledge and a confident challenger
* Understanding of engineer’s reports
* Excellent communication, time management and organisation skills
* Desire to learn and develop through continuous training
* Embrace, embed and incorporate our Company Values
This is just the start. Imagine where you could end up! The journey’s yours…
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here .
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
We’re happy to discuss flexible working during the recruitment process.
As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.
86% of people would recommend a friend to work at First Central
Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more
Flexible Bank Holidays
Eight flexible bank holidays; you can choose which festivals you observe
We’re passionate about it. Everyone gets a paid day off annually to volunteer
Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
Flexible Working
We’re flexible; most roles let you mix office and home working. We work fluidly around core hours
Your Time in Need
Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you
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