Position
POSITION: DIOR AMBASSADOR
LOCATION: HEATHROW AIRPORT
Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us
Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world.
Design your dreams with Dior.
Your Impact
As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.
Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.
Position
JOB RESPONSIBILTIES
Sales
To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients
To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers
To be aware of and achieve or exceed sales targets, as set by your line manager
To pro - actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT)
KPI - To achieve set sales targets
Service
To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
To initiate contact with clients and welcome them both on counter and through traffic stopping
To develop personal relationships with clients and gain loyalty, introducing the DIOR "My Exclusive Loyalty Programme" reward scheme to all clients
To educate clients on Parfums Christian Dior products and the brands rich heritage
KPI - to deliver expertise in a Clients Experience (CX) & NPS feedback scores
General
To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brands image
To monitor stock levels, report any issues and ensure that there are sufficient levels
To adhere to all company procedures and policies, as outlined in the employee handbook
To Build a strong Brand database - update ipos tool with client data including all sales and client profile
To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects
Profile
Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.
Create Passionately
Soft skills that align with our values:
Creative & Innovative
Initiative
Resourceful
Resilience
Lead With Audacity
Exemplary Leadership & People Management Capacity
Assertive & Proactive
Entrepreneurial
Critical Thinking
Stakeholder Management Capacity
Craft Together With Joy
Teamwork & Collaboration
Emotional Intelligence
Communication & Interpersonal skills
Cultivate Triumphant Inclusivity
Learning Agility
Integrity
Empathy
Excel For Ultimate Luxury
Attention to detail
Strategic Thinking
Work Ethic
Numeracy/Analytical
Commit & Act To Re-enchant The World
Change Management
Business Acumen
Adaptability
Problem Solving
Purpose Driven Management
Hard Skills
Previous experience working in a luxury, consultative sales role is required.
Experience in beauty and/or fragrance sales is advantageous.
Additional information
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
Recruitment steps