About Beauty Pie
At Beauty Pie, we don't believe that the very best beauty products should be full of the excessive hidden markups that other luxury brands charge. We collaborate with the world's leading labs so you can get direct access to our exceptional collection of extraordinary skincare, makeup and more – minus the unfair extra costs. If you’d like to join us for the beauty revolution, here’s what you need to know.
Role Overview
We are seeking a proactive, passionate Community Engagement Assistant to join our Social and Community team and be the authentic voice of the Beauty Pie brand. This role is integral to fostering a dynamic, loyal community and boosting engagement across all our digital channels. As Community Engagement Assistant, you will directly engage with our online audiences, respond to messages & comments, support with building a buzz around campaigns and proactively build and nurture key relationships across our social media channels. You will act as the bridge between our customers and internal teams, to provide insights that directly inform our content calendar and to deepen brand loyalty. You will link up the Social & Community team and the Member Happiness teams, to play a key role in turning followers into loyal Beauty Pie members and to make sure every interaction with our brand feels personal and positive.
Key Responsibilities
* Daily Community Engagement: Monitoring, responding and proactive engagement across all social channels, both paid and organic (Instagram, Facebook, TikTok, YouTube, etc.) ensuring a timely, on‑brand and positive experience.
* Drive Brand Advocacy: Build and nurture strong, authentic relationships with our community, including identifying and cultivating conversations and trends to drive long‑term brand loyalty.
* Proactive Community Building: Develop and support creative engagement initiatives in community groups and generate buzz around events, product highlights and emerging beauty topics to support the wider content strategy.
* Actionable Insights: Translate community conversations and FAQs into monthly reports for the Social team to help inform content planning. Be the expert on trending conversations and the needs of our members.
* Content Support: Assist the social team with community‑led content initiatives (e.g. UGC campaigns, influencer reposts, live chats, etc).
* Customer Support Collaboration: Liaise with the Member Happiness team to ensure queries and issues received via social channels are resolved quickly and effectively.
Culture & Values
Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us.
* Bring your ‘A’ game: We bring a growth mindset as we disrupt the beauty industry. Showing up at our best, and never settling for average.
* Be intelligently rebellious: We challenge industry and business norms with purpose, not ego. Bold thinking, creative problem‑solving and smart risk‑taking are how we transform beauty.
* Bias for action: Speed matters. We act with urgency, make smart choices and learn through doing – because momentum drives progress.
* Be customer obsessed: Our decisions begin and end with the customer in mind. We earn trust by delivering amazing quality and incredible value with an experience that consistently exceeds expectations.
* It’s all for one (& one for all): We’re better together. Trust, integrity and collaboration are how we build a culture where everyone grows, contributes and thrives – individually and collectively.
Diversity & Inclusion
We’re committed to diversity & inclusion. As a business based on fairness and self‑worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives. We’ve got a long way to go, but here’s how we’re doing as of June 2025:
* Employees who identify as female: 69%
* Employees from minority ethnic backgrounds: 25%
* Employees who identify as living with a disability: 2%
* Employees who identify as female in our Product Engineering teams: 24%
* Employees who identify as LGBTQIA+: 5%
Working Model
We thrive on a high‑performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast and get the job done. We operate on a hybrid model, with a minimum of three days in the office each week – with some roles requiring more which will be outlined in the job spec. This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In‑person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.
Benefits & Life & Balance
Our ways of working and benefits are designed to support your well‑being and professional growth.
* Free membership to Beauty Pie+ and 30% off our products
* 25 days holiday & your birthday off / 22 vacation days for the US team
* Flexible bank holidays
* Equal leave for all new parents regardless of gender or personal circumstances
Health & Wellbeing
* Private Medical Insurance
* Menopause support
* £2,500 / $2,500 to spend on your fertility journey after 2 years of service
* 10 therapy sessions through AXA PPP
* Access to mental health support through Spill
Qualifications & Requirements
Able to work flexible working hours (occasional late shift and weekends) as needed to ensure coverage. Experience moderating content and ensuring safe community standards. Understanding and fluency of social media platforms including and not limited to, Instagram, Facebook, YouTube and TikTok. Experience within Community Moderation and/or Customer Service with confidence to communicate to a range of customers across different channels as required. Ability to multi‑task, prioritise and deliver tight deadlines, presenting back to management and key stakeholders. Strong communication skills.
Application
We believe it’s all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!
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