Overview
The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. The required languages are English and German. Communication channels with users are phone and chat.
Responsibilities
* Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
* May install software or perform hardware testing remotely
* Enter commands and observe system functioning to verify correct operations and detect errors
* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications
* Associate's degree in computer related field or equivalent training required
* Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
* Basic ability to work independently and manage one's time
* Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software
Skills
* German
* interpersonal skills
* stakeholder management
* Phone support
* MUST SPEAK FLUENT IN GERMAN AND ENGLISH
Job Title: German Speaking Helpdesk Analyst
Location: Livingston, UK
Job Type: Contract
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