Salary: £30,000 - 30,000 per year Requirements: Minimum 2 years experience in a 1st Line IT or Application Support role Strong experience supporting Microsoft 365 in a business environment SQL knowledge is essential Responsibilities: Provide day-to-day IT support via ticketing system, email, and phone Troubleshoot hardware, software, and connectivity issues Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Manage user accounts, access, licenses, password resets, and MFA Support and maintain core business applications Run basic SQL queries to investigate issues and support data requests Maintain system documentation, templates, and configurations Escalate issues clearly to development teams when required Liaise with third-party IT providers Technologies: Hardware Support Microsoft 365 SQL SharePoint Office 365 Security More: We are delighted to partner with a well-established and growing software organization to recruit an IT & Application Support Engineer to join our Belfast-based team. This is a hands-on, user-focused support role that offers strong exposure across both IT infrastructure and business-critical applications. We provide a stable, supportive working environment with a salary range of £28,000 - £32,000 (depending on experience), as well as a great holiday allowance and benefits package. Join us to take ownership and build deep system expertise within a supportive, collaborative team environment. last updated 13 week of 2026