Engineering Zopa’s Digital Workplace
As a Senior IT Services Engineer, you’ll take ownership of how Zopa’s workplace technology evolves. You’ll design, implement, and support solutions across Microsoft 365, Azure, Entra ID, Zoom, Jamf, Jira, and Confluence, focusing on automation, scalability, operational resilience, and service reliability. You’ll collaborate with InfoSec, Networking, Platform Engineering, and Engineering teams to deliver secure, reliable, and seamless IT services while championing innovation and continuous improvement.
This role is expected to operate as a senior technical contributor within IT Services, capable of leading technical delivery and maintaining operational continuity across critical services.
Location and Working Arrangement
Full‑time role based in our Canary Wharf office, 3 days per week. Hybrid model requires presence in our London office 2–3 days a week with option to work from abroad up to 120 days a year (subject to right to work).
Your Impact
* Design, implement, and continuously improve workplace and identity platforms, ensuring services remain secure, scalable, supportable, and resilient.
* Act as a technical owner for key IT platforms and operational tooling, maintaining high standards of reliability, documentation, and service quality.
* Serve as a senior escalation point for complex technical issues, leading troubleshooting, root‑cause analysis, and service restoration activities.
* Lead technical delivery across operational improvements, automation initiatives, and cross‑functional projects.
* Coordinate with InfoSec, Platform Engineering, Networking, and Engineering teams to deliver reliable and scalable solutions.
* Drive operational resilience by reducing single points of failure through automation, documentation, and process standardisation.
* Influence technical standards, operational practices, and implementation approaches across IT Services.
* Deliver clear, concise documentation for technical and non‑technical audiences.
Your Toolkit
* Solid experience in IT services, systems engineering, or workplace technology roles within complex enterprise environments.
* Strong operational experience across Microsoft 365, Azure, Entra ID, Linux, and enterprise workplace technologies.
* Hands‑on administration of Jira Software and Confluence, including workflows, permissions, automation, integrations, and governance.
* Experience with enterprise identity platforms such as Microsoft Entra ID or Okta, covering SSO, RBAC, lifecycle management, and conditional access.
* Experience automating operational tasks using PowerShell, Python, or similar scripting tools.
* Strong understanding of endpoint management, security hardening, identity architecture, and access governance.
* Comfortable troubleshooting complex authentication, infrastructure, endpoint, and Linux‑based service issues.
* Experience collaborating across technical teams such as InfoSec, Networking, Platform Engineering, and Engineering.
* Excellent troubleshooting, analytical, communication, and technical decision‑making skills.
* Strong focus on automation, operational scalability, and continuous service improvement.
Bonus Points If You Have
* Experience delivering IT transformation or automation projects.
* Familiarity with zero‑trust security principles and architecture.
* Exposure to monitoring tools or endpoint analytics solutions.
* Microsoft Azure / Entra, Atlassian, or identity‑related certifications.
* Experience configuring virtual desktops such as AWS Workspaces or Citrix.
Why You’ll Love It Here
* Work in a modern tech environment with autonomy and real impact.
* Collaborate with experts across Zopa’s Technology division.
* Play a key role in shaping the future of our digital workplace.
* Join a culture that encourages innovation and continuous learning.
* Be part of a team focused on automation, scalability, and operational excellence.
How We Measure Success
* Successful delivery of engineering and automation projects.
* High service reliability, efficiency, and user satisfaction.
* Positive collaboration with cross‑functional teams.
* Proactive contribution to strategic and operational improvements.
State of Employment
At Zopa we value flexible ways of working. Hybrid role: office 2‑3 days a week, option to work abroad up to 120 days a year (subject to the right to work in the country of choice).
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture. We are made up of nearly 50 nationalities, have a DE&I forum, and are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
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