Data Center Technician, Data Center Operations (DCO)
Data Centre Operations Tech
Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operations Tech at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level.
ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.
At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!
Come and work for the world’s most Customer Centric Company. The location for this job to be discussed, as there may be opportunities in several India locations.
The Opportunity: Data Centre Operations Tech
This role is a unique opportunity to work in some of the most cutting edge data centers in the world. ADSIPL’s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.
A Data Centre Operations Tech at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).
There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:
1. Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:
* Escalation point and technical troubleshooter for all Systems and Network hardware problems
* Deep diving into Linux server issues
* XEN service virtualization troubleshooting
1. Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical
2. Operations: Meet 24x7 On-Call requirements and response during shift rotations.
3. Project Management: Participate in and deliver on a number of high impact small to mid-scale projects.
4. Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues.
5. Hiring: Contribute towards building a great team by getting involved in the ADSIPL’s hiring process/candidate interviews.
Key job responsibilities
A Data Centre Operations engineer may be the primary point of contact for internal customers. There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:
* You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices.
* You will maintain a high level of system reliability.
* You will remove customer constraints for IT Infrastructure capacity hosted in AWS Data Centers, engage in physical data center activities.
* You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
* You will share knowledge and train less technical staff on the best practices related to all service owner issues.
* You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.
* 24/7 on-call requirements and shift rotations.
Basic Qualifications
* Solid Understanding of Linux/Unix Administration
* Server Hardware Troubleshooting experience
* Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
* Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
* Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
* Strong Communication Skills
* Passionate about IT infrastructure and hardware!
* This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
* This role involves covering 24x7 shift rotation
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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