Overview
We take genuine pride in our friendly approach in Pre-Assessment treating our patients with respect and honesty – a philosophy that is reflected in the outstanding level of care we deliver to our patients every day.
The successful candidate will be responsible for providing a comprehensive, confidential and high-quality administrative service to the Pre-Assessment team. We are looking for a motivated and enthusiastic Administrator to join our team. This post will play a crucial role in the patient’s pathway. To act as the first point of contact for patients, members of the public, staff and representatives of external organisations, dealing with all enquiries in a professional and courteous manner.
Responsibilities
* Provide a high quality administrative service to the Pre-Assessment team.
* Book appointments on EPIC.
* Cover reception when required.
* Booking of Pre-Assessment appointments into the appropriate clinics.
* Carry out office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
* Scanning of documents onto EPIC.
* Answer the telephone and answer queries from patients and internal/external staff, providing information as requested and as per department protocols.
* Work under your own initiative as well as under guidance from medical clinicians and line management.
* Maintain joint working and close cooperation with staff, both internal and external, to provide a complete and patient-focused pathway.
Qualifications & Skills
* An understanding of the pivotal role Pre-Assessment has in the inpatient pathway.
* Good IT skills.
* Ability to work on own initiative and as part of a team.
* Able to utilise a variety of strategies to communicate effectively with adults/carers/parents and those involved in their care.
* Excellent communication skills.
* Good practical skills and organisational ability.
About the Organisation
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. We were ranked 1 among all Trusts in North and Central London for all People Promises and themes, and 1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Benefits
* 24/7 access to wellbeing support through our Employee Assistance Programme.
* A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
* A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
* Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare.
Closing
This advert closes on Tuesday 3 Feb 2026. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
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