Company Description Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Job Description The Senior Contracts Engineer role based in Chadderton, Oldham, Greater Manchester is a 12 month Fixed Term Contract (FTC).
Purpose of the Job:
Excited to be the go-to expert for product knowledge within the Contracts Engineering Team.
Utilizing your skills to support colleagues and assist in handling complex orders. Dedicated to delivering top-notch service by overseeing orders from start to finish. Collaborating with various departments to meet customer needs and keep them informed throughout the process. Proactively managing any challenges that may arise.
Key Responsibilities and Outcomes:
Point of reference for specific knowledge within the Contracts Engineering team
Informal training and support of less experienced team members
Assist the Contracts Supervisor / Customer Service Team Leader on large orders that require a higher level of product knowledge or experience
To identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood
To liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements
To diligently and accurately carry out contract reviews of customer orders
To work with the Engineering department to effectively prioritise and expedite engineered orders through to production release
To work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution
To seek and implement improvements within your department and the wider company where appropriate
Qualifications Qualifications & Technical knowledge:
Essential
Degree or mechanical engineering qualification or equivalent
Typically 3+ years of relevant experience in a similar role
Understanding of engineering drawings
Commercial awareness or a background in Customer Service
Knowledge of material pricing
In-depth product / application knowledge and specific experience in own discipline
Desirable
Experience of valve industry
Personal Specification:
Essential
Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full
Good attention to detail and ability work under pressure
Good communication skills, customer focused, ability to multitask and good at executing tasks
Ability to approach challenges with a proactive mindset and find solutions to problems
#LI-Hybrid
Additional Information Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
#LI-Hybrid
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