Senior Customer Success Manager page is loaded## Senior Customer Success Managerremote type: Remotelocations: Manchestertime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: JR101331Aareon ist der führende Anbieter von SaaS-Lösungen für die europäische Immobilienwirtschaft. Mit unserer Software digitalisieren und vernetzen wir die Branche und unterstützen unsere Kundinnen und Kunden dabei, Prozesse zu optimieren und nachhaltiger zu handeln. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel.Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird.Werde Teil unseres internationalen Teams! Werde Teil von #OneAareon! Wir freuen uns auf DICH!**Salary Range:** £50,000 per year + Performance related bonus**Work Location:** Remote**Hours per week:** 37.5**Contract type:** PermanentWe are seeking a seasoned Senior Customer Success Manager to join our dynamic team focused on social housing software solutions. As the Senior Customer Success Manager, you will play a pivotal role in ensuring the successful adoption, implementation, and ongoing satisfaction of our software platform within our clients environments.You will be responsible for building strong relationships with our clients, understanding their unique needs, and providing strategic guidance to optimise their use of our software to achieve their goals.**The ideal candidate*** Strong understanding of social housing sector dynamics, challenges, and regulatory requirements.* Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of an organisation.* Demonstrated ability to manage multiple clients and projects simultaneously, while maintaining a high level of attention to detail.* Strategic thinker with the ability to understand complex business requirements and translate them into actionable plans.* Willingness to travel as needed to meet with clients onsite* Proven track record of driving customer satisfaction, retention, and identifying and closing upsell and cross-sell growth opportunities in a software-as-a-service (SaaS) environment..**Required Skills*** Proven experience (5+ years) in a customer-facing role within the software industry, preferably in customer success or account management.* Experience working with CRM software (e.g., Salesforce), customer success platforms, and project management tools.
#J-18808-Ljbffr