Vent-Axia, part of Volution Group plc, improves the indoor environment by providing ventilation solutions to our clients.
Job Profile:
This position is a fixed term contract - up to 12 months (maternity cover).
As a Customer Service Advisor, you will be providing a high level of customer service, to both internal and external customers, in order to promote and support Vent-Axia and its products within the Ventilation space. Extensive training will be provided.
You will hold extensive Customer Service experience (Trade/Retail/Merchants shop floor/counter would be considered), be comfortable and confident in managing a high number of calls and supporting our customers as necessary.
As a Customer Service Advisor, your responsibilities will include:
* To answer telephone calls and e-mails in a clear, confident and professional manner.
* To advise and select Vent-Axia products to meet our customers' requirements.
* To escalate customer product issues to our Service Department as necessary.
* To assist with Technical Project Selections and Quotations.
* To help maintain and develop the Technical Support electronic product library resources.
* To provide technical and installation guidance to contractors and others for Vent-Axia products, and a willingness to learn about electrical wiring schematics, and to assist with wiring queries.
* To complete all relevant documentation and administration necessary to ensure the smooth running/working of the department as required.
* To establish and consolidate a good working relationship with internal and external sales personnel, together with other departments.
* To ensure you are technically aware and up-to-date with any new products and developments.
To be successful in this role you will need:
* Product based Technical Sales & Support experience desirable, extensive training will be provided.
* Ideally telephone/call centre based, however Trade/Retail/Merchants shop floor/counter would be considered.
* Experience in selecting, supporting, troubleshooting, problem solving with complex products (the more technical the product, the better).
What we can offer you:
* Salary depending on experience
* Annual leave – 25 days and bank holidays
* Pension – 5.5% employer, 3.5% employee
* Health Assured Employee Assistance Programme
* Boostworks - Discount/ cashback platform - supermarkets and retailers
* Employee referral scheme - receive up to £500
* Quarterly Volution Values Award - receive £100 if nominated
* Ongoing training and support
You can learn more about us here;
Equal opportunities:
All current employees and potential employees are provided equal employment opportunities by Volution Group Plc
Job Types: Full-time, Temporary, Fixed term contract
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* Referral programme
Application question(s):
* This is a 12 month maternity cover role, with the potential to go permanent, are you interested?
* Do you have any current or future visa sponsorship requirements? Yes or NO.
* This role offers a salary band of £25k -£28k depending on experience, please confirm your requirements.
* Confirm any notice period.
Work Location: In person