Firmdale
Hotels is renowned for its award-winning, uniquely styled luxury boutique
hotels, each offering exceptional service and distinctive character. Located in
the heart of London, our Covent Garden Hotel is a vibrant hub that blends the
charm of the city with sophisticated elegance. We pride ourselves on creating
memorable experiences for our guests and fostering a dynamic, supportive
environment for our team members.
We are
seeking an enthusiastic and dedicated Floor Housekeeper to join our highly successful
team at the Covent Garden Hotel. This role is pivotal in ensuring our hotel
maintains its impeccable standards of cleanliness and presentation.
- Collaborate
with the Deputy Head Housekeeper and the Head Housekeeper to lead and manage
the housekeeping team. - Supervise
daily operations, ensuring all areas are cleaned and maintained to the highest
standards. - Conduct
regular inspections of guest rooms and public areas to ensure they meet our
stringent quality criteria. - Provide
guidance and support to the housekeeping team, fostering a positive and
productive work environment. - Handle
guest requests and address any issues promptly and professionally to ensure
guest satisfaction.
- Thrive in
a fast-paced environment and handle multiple tasks efficiently. - Demonstrate
meticulous attention to detail to maintain our exceptional standards. - A genuine
passion for providing outstanding customer service to create memorable guest
experiences. - Excellent
organisational skills to manage schedules, resources, and team workflow
effectively. - Strong
communication skills to interact effectively with guests and team members. - Ability
to work collaboratively within a team, supporting and motivating colleagues.
What
We Offer:
- Competitive hourly rate of £18.00 - £20.00 inclusive of service charge.
- Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
- Health cash
plan (including contributions towards dental, optical, alternative and
complementary therapies)
- Discounted cinema tickets,
gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for
recommending top talent
- Flexible scheduling without
split shifts
- Dry cleaning service for
work attire and discounted personal dry cleaning
- Enhanced holiday allowance
based on length of service
- Season ticket loan for
convenient commuting
- Ongoing training,
professional development, and fully funded English lessons
- Regular social events, team
activities, and fitness sessions
- Benefits like cycle to work
scheme and annual long service awards
- One allocated paid day per
year for volunteering work
- Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
- Proud winners of
The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
- Manager of the Year – Helle Jensen –
Cateys 2024
- Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award
2025
- Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
- Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here:
If you are
passionate about hospitality and delivering exceptional guest experiences, we
would love to hear from you. Join Firmdale Hotels and be part of something
extraordinary.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.
