Customer Services Representative
Farnborough (Hybrid options available)
£26,000£29,000 + benefits
My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.
Key Responsibilities
* Acting as the first point of contact for clients and prospects via phone and email
* Managing inbound and outbound calls, booking appointments with advisers
* Responding to customer queries, resolving issues, and directing customers to the appropriate service
* Handling follow-up emails received by the Client Liaison team
* Making GDPR-compliant outbound calls following marketing campaigns to book appointments
* Reporting on individual performance and highlighting areas requiring alternative approaches or training
Skills & Experience Required
1. Excellent communication and listening skills
2. ...