Position
: Full time – permanent
Location: Gatwick / Hybrid – Tuesdays and Wednesdays
Do you have a background in business to business – B2B – subscription sales, ideally within the online publishing sector? Are you a strong Account Manager who is also comfortable prospecting and networking? If so, apply now, as we have an exciting opening for a Corporate Subscriptions Account Manager to work with mainly our NutraIngredients brand. NutraIngredients have been a leading essential online news source for the global nutrition industry for over 20 years.
Our team of award-winning journalists delivers essential daily news, analysis, webinars, podcasts and video coverage of the issues and stories impacting decision makers in the functional food and dietary supplement industries.
You will be driving online corporate subscription sales for NutraIngredients undertaking account management and cross selling William Reed’s range of paid-for content.
Sales & Account Management
1. Providing top class, end to end Account Management services to our subscribers
2. Selling website multi-subscriptions to NutraIngredients
3. Renewing and upselling existing customers according to schedule
4. Cross selling other subscription brands within the business by working closely with other subscription sales colleagues
5. Maintaining an excellent level of customer service and satisfaction
6. Achieving sales targets and managing accounts through telesales activities
7. Actively prospecting for new business
8. Be the first point of contact for corporate accounts and develop good relationships with those customers
9. Working closely with the marketing team to target potential leads effectively
10. Attending face to face events to develop sales
11. Visiting potential and existing customers on a regular basis
12. Demonstrating digital products to prospects
13. Ensuring engagement levels are high for corporate account customers
14. Maintaining an active trial and upgrade process
15. Working closely with the company’s advertising sales teams to foster cross promotion
16. Developing relationships with the editorial team to source leads and market knowledge
17. Meeting required sales standards and KPIs
Marketing & Campaign Management
18. Working closely with marketing team to develop lead generation techniques
19. Maintaining relevant sales literature for use across the business
20. Supporting corporate direct marketing campaigns in coordination with marketing team
21. Gathering competitor information and use to inform strategy
22. Producing sales presentations and demonstration strategies for customer meetings
Strategy
23. Helping produce a comprehensive corporate sales strategy for the portfolio
24. Helping to target markets, corporations and individuals
25. Closely monitoring market conditions and changes and take action to maximise opportunities
26. Inputting into marketing automation and procedure processes
Reporting
27. Reporting regularly on sales activity against target and other KPIs
28. Using the company’s CRM system (Salesforce) to maintain accurate records and foster opportunities
Order Processing
29. Meeting KPIs for customer order processing
30. Sustain timely and accurate invoicing and fulfilment processes
31. Use the customer management system to maintain customer information
32. Working closely with the credit team to keep customer debt to minimum levels
Requirements
What you’ll need:
33. Previous experience working in a B2B subscriptions sales / account management role or at least experience working in sales / account management for high value, multi-subscriptions and renewals in other sectors
34. An ability and willingness to prospect, cold call and bring in new business
35. Self-motivation and huge amounts of drive – a target driven individual
36. Strong communication, relationship building and networking skills
37. Experience in managing a blue-chip client portfolio
38. Experienced in digital sales process
39. Bags of enthusiasm and a collaborative, team-oriented approach to work
40. An ability and willingness to travel for clients visits and events nationally