Team Leader Courier | Southampton | Permanent Salary: £26,000-£28,000 Shifts: Various shifts between 7 am to 7 pm Hours: 40 hours per week, Monday-Friday Location : Office based Benefits and perks: An impressive holiday allowance of 25 days. Additional day off for your birthday so you can celebrate in style. Death in Service allowance to ensure your loved ones are provided for in the event of tragedy. Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave. Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school. Look after your wellbeing with access to a health and wellness program. Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards. Our ride to work scheme means you can keep fit while saving money – what’s not to like? CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before! Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day. This is where YOU come in! CitySprint has an exciting opportunity for an Team Leader Courier in our Southampton office. You will be the contact point for a designated section of contract specific drivers. Manage all aspects of the drivers day to day to ensure all routes/tasks are carried out in line with the business processes and procedures in a timely and efficient, compliant manner. Maximise efficiencies across the contract whilst adhering to customer specific SLA’s and Health and Safety parameters. Support the Operations Manager to create a KPI driven environment based on service, revenue and cost management. Main responsibilities within the Team Leader Courier role: Positively contribute to the success of the Service Centre by managing and optimising contract resources to ensure all SLAs are achieved. Build and maintain strong stakeholder relationships to uphold CitySprint’s positive commercial reputation. Actively manage and support the driver team to achieve collective contract success. Monitor resource allocation to ensure optimisation and efficiency. Proactively identify opportunities to maximise performance and improve processes. Communicate directly with designated drivers regarding workload in a courteous and efficient manner at all times. Ensure all in-house systems (e.g., CityTrak, iFleet) are updated accurately and promptly. Plan ahead to ensure adequate resource coverage for driver requirements, including during leave and absences. Maintain equipment in line with Health & Safety requirements and report any defects promptly. The key skills we need you to have for the role include: Strong understanding of all customer SLAs and commitment to best practice. Ability to deputise for the Operations Manager when required. Confident in proactively advising clients and colleagues on business-critical information and updates. Skilled at reprioritising tasks and workload in line with changing business needs within a busy, time-sensitive environment. Previous experience working in an Operations environment. Good working knowledge of systems including iFleet and in-house platforms. Proficient computer skills, including full Microsoft Office Suite. If this Team Leader Courier role sounds like you, we really want to hear from you! Additional information: The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.