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Join to apply for the Home Options Adviser role at Norwich City Council
This range is provided by Norwich City Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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We are seeking an enthusiastic and well organised individual to fulfil a vital function within our busy Home Options team which deals with the council’s housing register and the allocation of social housing in Norwich.
This is a temporary, part-time role to cover maternity within the team for two days a week.
Job Description
The focus of the job is to manage applications to the council's housing register, known as Home Options, and provide realistic advice to clients applying to the scheme. The applicant should be able to demonstrate not only excellent customer service skills but also the ability to deal with a sometimes challenging client group in what can be a pressurised environment.
Responsibilities
Key responsibilities include:
* Dealing effectively with enquiries from clients in housing need, generally by telephone but occasionally in person.
* Assessing and processing applications to join the council's Home Options scheme, carrying out relevant enquiries and applying policy in order to determine an applicant's priority.
* Carrying out the checks required to ensure the fair allocation of social housing in Norwich in accordance with Home Options policy.
Skills Required
This is a busy, fast moving role and the post-holder should be able to demonstrate a positive and flexible approach, the ability to multi-task and work well under pressure. Strong communication skills and the ability to deal confidently with a diverse client base will be required.
The successful applicant must have the ability to plan ahead, organise work to meet deadlines and be able to manage their own workload, which will involve complex investigation, detailed casework and occasional home visits.
See attached job description and person specification for details. For more information about this post please contact Julie Selby on 01603 989563.
Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
* All employees are eligible to join the Local Government Pension Scheme (LGPS)
* Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
* In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
* Norwich City Council supports its employees through the provision of occupational health and employee assistance support
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