We have a fantastic opportunity for a Hospital Ambulance Liaison Officers (HALO) to join our team based at Epsom hospital in Epsom Contract: Permanent/Full Time - Monday to Friday 08:00 - 20:00 The HALO position is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the central patient hubs (co-ordination centres) and involved in site and bed meetings to understand demands placed upon the hospital. You will Be the point of contact for escalation for your designated trust if they fall into a bed crisis, patient’s queries, risk assessments among other things. You will be the point of contact between bed managers and EMED managers. The role will provide assistance with patient flows in the hospital environment. What benefits can you expect? £13.40 per hour Paid holiday entitlement 37.5 hours per week - Monday to Friday Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000. 24/7 online/telephone GP Consultation and access to prescriptions. 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway. Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody. Access to mental health consultations. Access to physiotherapy consultations. Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. Financial guidance re retirement planning, tax savings and state benefits. Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event. Refer a Friend recruitment incentive scheme with financial rewards. The EMED foundation, to provide support to colleagues and our local communities. Pension Scheme. Blue Light Card. Uniform provided. EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements. Flu vaccination ( through an internal campaign in Autumn/Winter). Key responsibilities On-site presence providing an integrated approach to the Trust where the HALO is known to be a key player in overall patient flow. Attend meetings on an ad-hoc basis. To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers. Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness. To assist operational managers with issues that arise throughout the day. Dealing with patient’s enquiries and questions as and when they arise. Familiarisation with EMED policies, processes, and standard operating procedures. To be considered as a HALO, you will need to be: Committed to patient care. Experience of working in a healthcare / hospital setting. Thorough working knowledge of Non-Emergency Patient Transport services. The ability to plan and prioritise own workload. Excellent communication skills – verbal and written – with the ability to explain decisions made. Ability to make decisions based on impact assessment. The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth. Have a full manual UK driving licence with less than 6 penalty points Physically fit to support ACAs with manual handling, as and when required (full training provided) Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required. Our Values C ollaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet. Agile – *We listen, learn, and adapt to improve the business, each other, and ourselves. R eliable – We do what we say we will do; we take responsibility, and we behave with integrity. Empowered – *We are confident and committed to taking responsibility to deliver the highest quality service. About Us The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services. EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect. EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best. EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.