Front of House Supervisor at Black Iron Restaurant- Winstanley House
● Do you want to work at a hospitality company that genuinely cares about its people and wants to help them fulfil their potential?
● Do you want the opportunity to work across a selection of brilliant venues and gain experience in different areas of the hospitality sector?
● Do you want to be part of a team that provides unrivalled hospitality and is always looking to exceed expectations?
We're The Parmar Collection, an exquisite group of award-winning stately wedding venues, multi-purpose event spaces, boutique hotels, contemporary restaurants and high-end takeaway food. Behind the scenes, we're a family business, supported by a diverse and talented team, and we're looking for a Front of House Supervisor to join us at Winstanley House and The City Rooms.
About the Role
We are seeking an experienced and polished Restaurant Supervisor to join our restaurant team. This is a key leadership position within a high-end dining environment where precision, attention to detail, and exceptional guest experience are paramount.
Working closely with senior management, you will oversee service standards, lead the front-of-house team, and ensure every guest receives a refined, seamless dining experience from arrival to departure.
This role is ideal for someone with strong steakhouse or fine dining experience who understands premium service, wine knowledge, and the importance of creating memorable occasions.
Key Responsibilities
* Lead and oversee service to ensure smooth, elegant operations during busy periods
* Maintain exceptional standards of presentation, product knowledge, and guest interaction
* Support and motivate the front-of-house team to deliver attentive yet unobtrusive service
* Handle guest feedback and resolve concerns professionally and discreetly
* Ensure consistency in food and beverage service, particularly premium steak and wine offerings
* Assist in staff training, focusing on service etiquette, upselling, and product knowledge
* Work closely with the kitchen and bar teams to ensure flawless timing and coordination
* Support management with rotas, stock control, and daily reporting
About you
When it comes to growing our team, for us it's about personality, ambition and matching our own values - teamwork, kindness, trust, accountability, empathy and integrity.
For this role, we'll want you to:
● develop a trusting and respectful partnership with the Leadership team by communicating effectively and meeting or exceeding expectations in operations management and financial performance
● be target driven
● able to prioritise and plan your workload efficiently and meticulously
● be diplomatic, and confident dealing with people at all levels
● be highly organised and self-motivated, and able to efficiently and effectively manage a wide range of tasks
● work well under pressure and prioritise tasks, as directed as well as using your own initiative
● have a guest-driven and positive, proactive approach to all your tasks
● show a personal commitment to continuous self-development.
About us
We're a family-run business with big ambitions to continue our expansion across the Midlands and beyond. We're looking for more ambitious and brilliant people to join our talented team and help us to exceed our guests' expectations at every turn.
As we continue to expand, we're committed to staying true to who we are, which is a family-run business that genuinely cares about its people. We work hard and we have high expectations of our people, but we'll continue to be a great company to work for and to treat our people well.
We're busy, but without the burnout that's all too common in the hospitality industry. No one works more than 45-48 hours a week and everyone gets 28 days' holiday, plus an extra day on their birthday.
We're looking for people who want to grow with us. We enjoy watching our colleagues move up the ranks, and we're also keen to give people experience across the broad spectrum of hospitality when they want it.
Our ethos is to empower people to be their best.
If all this sounds like the right fit for you, apply now with your CV.
Apply now
Good luck
Job Type: Full-time
Pay: £12.50-£13.50 per hour
Benefits:
* Employee discount
* Free parking
* On-site parking
Work Location: In person