Job Title: Patient / Sales Advisor
Location: Harley Street, London
Salary: £30k+ (DOE), £66k OTE
Shifts: 9–6, 10–7, or 11–8
Saturdays: Min. 1/month. If working Saturday, it’s a 6-day week (paid extra or a day off)
About the Client
Join a leading Harley Street clinic at the forefront of sexual rejuvenation, with a mission to provide advanced solutions for sexual dysfunction and enhance sexual wellness. The clinic also offers a full range of aesthetic treatments, along with exclusive surgical and non-surgical sexual aesthetics for both men and women. With over 25,000 patients treated, they are a premium, globally awarded brand known for excellence and innovation, offering outstanding career progression opportunities.
The Ideal Candidate
We’re looking for a confident and empathetic Patient / Sales Advisor with:
* Minimum 3 years' telesales experience
* At least 2 years’ sales experience in the cosmetic or healthcare sector
* Experience in B2C sales, ideally within a front-of-house/patient-facing role
* Comfortable working in a surgical and non-surgical sexual aesthetics environment with both male and female patients
Role Responsibilities
* Be the first point of contact for all enquiries, booking consultations and promoting the clinic’s services, doctors, and treatments
* Qualify and convert inbound leads into face-to-face appointments
* Engage with patients via phone, email, and SMS to ensure all enquiries are followed up promptly
* Use your initiative to maintain a consistent and personal follow-up process
* Maintain accurate notes and admin tasks using the clinic’s CRM and booking systems
Key Skills
* Strong telesales experience in cosmetic healthcare
* Excellent communication, empathy, and discretion
* Well-spoken/native English speaker; additional languages (esp. Arabic) a plus
* Natural ability to build trust and long-term relationships, not just one-off sales
* A caring, confident manner when discussing sensitive treatments
* Highly organised with strong diary management and multitasking skills
* Persistent yet non-pushy sales approach, always with patient welfare in mind
* A proactive team player with a positive attitude and creative problem-solving
Benefits
* Clear career progression within a growing, internationally recognised brand
* Heavily discounted treatments for you and your family
* 28 days holiday including bank holidays, plus an extra day off for your birthday
* Work in a luxurious, high-end clinic environment
* Pension scheme
This is your chance to join a top-tier, award-winning clinic making a global impact in sexual wellness and aesthetics. If you're driven, compassionate, and ready to take your career to the next level, we’d love to hear from you.
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