As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.
This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.
The role within the Property Performance Centre aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.
The working hours are 35 hours per week, with shift patterns from Monday to Friday:
* 08:00 – 15:30
* 09:00 – 16:30
* 10:30 – 18:00
* 11:30 – 19:00
Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks, from 08:00 to 15:30.
We support hybrid working, with at least two days per week or 40% of part-time hours at our Swindon, Northampton, or Bournemouth offices. Further details will be provided by your hiring manager.
You will manage workflows, prioritize activities, and work closely with the wider Property Services team to support colleagues across the estate.
Minimum requirements include:
* Telephony-based customer service experience
* Excellent communication skills
* IT literacy, including MS Office and Excel
* Ability to multitask and manage workflows
* Resilience and a positive problem-solving approach
Our customer-first behaviors include:
* Feel what customers feel
* Say it straight
* Push for better
* Get it done
We share profits with our members, prioritize their needs, and challenge the financial sector status quo.
If you’re inspired by fairer finances and making a meaningful impact, you’re one of us.
To apply, click the ‘Apply Now’ button, attach your CV, and answer a few questions. We respond to everyone and will contact you after the closing date.
#J-18808-Ljbffr